## Common Integration Error

If you're seeing the error message **"We are receiving zero records from the integrated system. Please confirm that proper permissions and privileges are being adhered to before re-integrating"** when connecting Rippling to Pave, this is typically caused by a work email configuration issue.

## Why This Happens

Pave requires work email addresses to properly identify and match employee records. If your Rippling system only has personal email addresses configured, or if work emails are not properly set up, the integration cannot pull employee data successfully.

## How to Fix This Issue

### Step 1: Check Your Rippling Email Configuration


1. Log into your **Rippling admin dashboard**
2. Navigate to **People > Team**
3. Click on individual employee profiles
4. Look for the **"Work Email"** field in the Contact Info section

### Step 2: Configure Work Emails

**Option A: If you have corporate email addresses**

* Ensure each employee's **Work Email** field contains their corporate email address
* This should be different from their personal email

**Option B: If you don't use separate corporate emails**

* You can use the same email address in both the **Work Email** and **Personal Email** fields
* The key is that the **Work Email** field must be populated

### Step 3: Save and Retry Integration


1. Save changes for all employee profiles
2. Return to Pave's integration page
3. Either delete the existing Rippling connection or click the resolve button
4. Set up the Rippling integration again

## Verification

After configuring work emails, your integration should successfully pull employee records. If on the Workflows Package you should see your team members appear in Pave within a few minutes of completing the integration.

## Still Having Issues?

If you continue to experience problems after ensuring work emails are configured:


1. Verify you have admin permissions in Rippling
2. Check that all employees have work email addresses populated
3. Contact [support@pave.com](mailto:support@pave.com) in case further configuration is required


---


:::info
**Note:** This issue is specific to how Rippling structures email fields. Other HRIS systems may have different requirements for successful integration with Pave.

:::




Troubleshooting Rippling Zero Records Error

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Troubleshooting Rippling Zero Records Error

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