## What you will learn in this article


---

* Impersonation allows *admins* to **view Pave** and **take action** from the perspective of other users
* Initiate impersonation from your Pave portal by selecting a user from **Settings > Users** and clicking “impersonate” in the top right corner
* End impersonation & return to your portal by clicking “**Stop**” in the orange banner at the top of your screen


---

## What is Impersonation?

Impersonation allows Pave admins to view Pave as if they were logged in as another user.

Through impersonating, Admins are able to troubleshoot easily such as reviewing a manager’s rollup in Total Rewards, and unblock quickly such as submitting compensation changes on behalf of an unavailable manager in the Compensation Planner.

Impersonation allows Admin users to:

**Move faster by previewing Pave from your employees’ perspectives:** Impersonators can instantly see what other users in their workspace can see (including employees and comp data), which enables quick and easy testing, validation, and troubleshooting when required.

**Unblock your team by taking actions on behalf of others**. Impersonators can take actions on behalf of the impersonated user, which saves time and unblocks process for Admins when a user is lagging on a required task.

### Supported Impersonation Actions

While impersonating a user, you are able to perform any actions that the impersonated user is able to do in Pave, on behalf of the impersonated user. These actions include:

* Viewing them & any part of their rollup (if applicable) in Total Rewards & Team Dashboard
* Submitting & Approving compensation changes for a user’s employees in Compensation Planner
* Creating & Viewing offers managed by that User for the Visual Offer Letter

## How to Impersonate a User

1\. Click **[Settings](https://app.pave.com/settings)** from the menu bar to the left. You will be taken to the Users page shown below.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/30a8dae0-d653-4332-b337-30337c384af0/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3QV7AFKTY%2F20260505%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260505T221140Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMH%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIQDhifEUNZxTn4Mi1YS2zoR%2BTstGOgeuxm5YQP5cxxHCpQIgDguFGdik5S%2BqcMfb4HZcu4F5oJ8mmGdhjjanWfQJDdAq5QUIiv%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDBE5UGRKrbQF%2Bltgkiq5BSToC%2F8e3XY%2BXTPxEDpdTUE1HcF786nR2OqNfrLclktLR%2Fn%2FPdvECLTdJli5fq4vsT4LgqAnxULjSOUV8CePpNCivYB4ERe5S7WjDPGNJsIatO%2F4ubfSdrfzfvV4gBuYp6C0D8qXMrETOuRlFnNXN5y4N5YZzqxXpns1audJ3xco5VU09XKLBVtTfRB9SdXIy7VJDb80E%2BLqsZZ6kP4Q9g%2FkFKp0tQgZsXy8ldeTso52SQkEnflix7%2BrL8kwSCdmZQoGTq7LsLINEdNRet7tkT4CxDCMMTan1PYE%2FG66X5qupVlc%2BEDpOHIW%2FljW8JMOrqjaQKfGOUuvQjIaD9MrwZiz34m8WjNkt8U9UmYazEZTIPyDEUXRK2D2tEYF7U2HR3WbdlmqIvDeitSQDs%2FRgLP47YC%2Bvuf8BaJDo8To5KfUMGJzOZmgfpTKHmqTojtIdv7%2BauDi5w5jJtuyEOoMGtjESqrgrsr9vFkc0SL18Wxjk81ZhZU%2B0Z18%2B%2FUhMiJnaPme7r5D2dsNw%2BJS%2FdY%2FUUhWFfq87KlR4RMG4rMbBbylIvs4knCmdgNIUv2DUmxOptE4dfP6IRIktQ1Y6O8V2W0ZToEncbmrdEpxbHfnNr6KBg%2FcPvU4snBeiJB9PDwRISseJDd500zg%2Bs9%2Ftmcsar5yu9J54%2FV9VAV3x3D6qbhACNiBHq5o4Ide%2BhPlJ2WtfvSXzpjePpvyP8%2BUSyjwxr85lb%2BSJvckdAaD85rPoh1sJta3gnKKlY%2FjZml3C8ZNoVkQG9BJWOq9Gcst4%2BYBlflRz4xHojHAHeisIc59ZWkNkLm46rKEQ2DnosiSeuQEf%2BTvoHb7u5Adog3jNKD8ICGUo16VJS7gs8L7Gmpk2qU0g5eVOpCAyADV%2FJSvjm20Y741hrhY9RMl5m54rVB0i1o%2FcrzKMuWcpNAw7rbozwY6kAHC3EuPgeKx0h44zaXi71YMqr1FK5E6RCKLmAcF%2FKMLAcjqGxHH%2FFokx9SC07bWlmvt6rhfC2JPeZ9PdaaDkEkZJIbC%2B%2FdEvG%2ByjIuS2jDZzKsNuVZ9pCIEhlhPlXk0VJgHPHB2pB2YaXH3uFBdSbmkPyRVOu%2FMLZipJZg5blTVgXFWtskYR%2Fc0za2M43Pm7yY%3D&X-Amz-Signature=6643028be39c102f8e7924565e80190a7de15e7b6bd22dba036b76233154e429&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


2\. Click “Impersonate” (the eye icon) on the user’s record. Your page will reload as the impersonated user’s portal.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/6b71acc6-42fe-4be7-a435-3b6db2203fd1/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3QV7AFKTY%2F20260505%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260505T221140Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMH%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIQDhifEUNZxTn4Mi1YS2zoR%2BTstGOgeuxm5YQP5cxxHCpQIgDguFGdik5S%2BqcMfb4HZcu4F5oJ8mmGdhjjanWfQJDdAq5QUIiv%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDBE5UGRKrbQF%2Bltgkiq5BSToC%2F8e3XY%2BXTPxEDpdTUE1HcF786nR2OqNfrLclktLR%2Fn%2FPdvECLTdJli5fq4vsT4LgqAnxULjSOUV8CePpNCivYB4ERe5S7WjDPGNJsIatO%2F4ubfSdrfzfvV4gBuYp6C0D8qXMrETOuRlFnNXN5y4N5YZzqxXpns1audJ3xco5VU09XKLBVtTfRB9SdXIy7VJDb80E%2BLqsZZ6kP4Q9g%2FkFKp0tQgZsXy8ldeTso52SQkEnflix7%2BrL8kwSCdmZQoGTq7LsLINEdNRet7tkT4CxDCMMTan1PYE%2FG66X5qupVlc%2BEDpOHIW%2FljW8JMOrqjaQKfGOUuvQjIaD9MrwZiz34m8WjNkt8U9UmYazEZTIPyDEUXRK2D2tEYF7U2HR3WbdlmqIvDeitSQDs%2FRgLP47YC%2Bvuf8BaJDo8To5KfUMGJzOZmgfpTKHmqTojtIdv7%2BauDi5w5jJtuyEOoMGtjESqrgrsr9vFkc0SL18Wxjk81ZhZU%2B0Z18%2B%2FUhMiJnaPme7r5D2dsNw%2BJS%2FdY%2FUUhWFfq87KlR4RMG4rMbBbylIvs4knCmdgNIUv2DUmxOptE4dfP6IRIktQ1Y6O8V2W0ZToEncbmrdEpxbHfnNr6KBg%2FcPvU4snBeiJB9PDwRISseJDd500zg%2Bs9%2Ftmcsar5yu9J54%2FV9VAV3x3D6qbhACNiBHq5o4Ide%2BhPlJ2WtfvSXzpjePpvyP8%2BUSyjwxr85lb%2BSJvckdAaD85rPoh1sJta3gnKKlY%2FjZml3C8ZNoVkQG9BJWOq9Gcst4%2BYBlflRz4xHojHAHeisIc59ZWkNkLm46rKEQ2DnosiSeuQEf%2BTvoHb7u5Adog3jNKD8ICGUo16VJS7gs8L7Gmpk2qU0g5eVOpCAyADV%2FJSvjm20Y741hrhY9RMl5m54rVB0i1o%2FcrzKMuWcpNAw7rbozwY6kAHC3EuPgeKx0h44zaXi71YMqr1FK5E6RCKLmAcF%2FKMLAcjqGxHH%2FFokx9SC07bWlmvt6rhfC2JPeZ9PdaaDkEkZJIbC%2B%2FdEvG%2ByjIuS2jDZzKsNuVZ9pCIEhlhPlXk0VJgHPHB2pB2YaXH3uFBdSbmkPyRVOu%2FMLZipJZg5blTVgXFWtskYR%2Fc0za2M43Pm7yY%3D&X-Amz-Signature=427adaacafbf54c89568633b4805bb019a13167720bf6b8f9071fddd4936f023&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

3\. You’ll see a banner at the top of your page while impersonating other users. To stop impersonating, click “Stop” in the banner.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/5c20b442-a247-4c2b-9320-89246dc864ae/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3QV7AFKTY%2F20260505%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260505T221140Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMH%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIQDhifEUNZxTn4Mi1YS2zoR%2BTstGOgeuxm5YQP5cxxHCpQIgDguFGdik5S%2BqcMfb4HZcu4F5oJ8mmGdhjjanWfQJDdAq5QUIiv%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDBE5UGRKrbQF%2Bltgkiq5BSToC%2F8e3XY%2BXTPxEDpdTUE1HcF786nR2OqNfrLclktLR%2Fn%2FPdvECLTdJli5fq4vsT4LgqAnxULjSOUV8CePpNCivYB4ERe5S7WjDPGNJsIatO%2F4ubfSdrfzfvV4gBuYp6C0D8qXMrETOuRlFnNXN5y4N5YZzqxXpns1audJ3xco5VU09XKLBVtTfRB9SdXIy7VJDb80E%2BLqsZZ6kP4Q9g%2FkFKp0tQgZsXy8ldeTso52SQkEnflix7%2BrL8kwSCdmZQoGTq7LsLINEdNRet7tkT4CxDCMMTan1PYE%2FG66X5qupVlc%2BEDpOHIW%2FljW8JMOrqjaQKfGOUuvQjIaD9MrwZiz34m8WjNkt8U9UmYazEZTIPyDEUXRK2D2tEYF7U2HR3WbdlmqIvDeitSQDs%2FRgLP47YC%2Bvuf8BaJDo8To5KfUMGJzOZmgfpTKHmqTojtIdv7%2BauDi5w5jJtuyEOoMGtjESqrgrsr9vFkc0SL18Wxjk81ZhZU%2B0Z18%2B%2FUhMiJnaPme7r5D2dsNw%2BJS%2FdY%2FUUhWFfq87KlR4RMG4rMbBbylIvs4knCmdgNIUv2DUmxOptE4dfP6IRIktQ1Y6O8V2W0ZToEncbmrdEpxbHfnNr6KBg%2FcPvU4snBeiJB9PDwRISseJDd500zg%2Bs9%2Ftmcsar5yu9J54%2FV9VAV3x3D6qbhACNiBHq5o4Ide%2BhPlJ2WtfvSXzpjePpvyP8%2BUSyjwxr85lb%2BSJvckdAaD85rPoh1sJta3gnKKlY%2FjZml3C8ZNoVkQG9BJWOq9Gcst4%2BYBlflRz4xHojHAHeisIc59ZWkNkLm46rKEQ2DnosiSeuQEf%2BTvoHb7u5Adog3jNKD8ICGUo16VJS7gs8L7Gmpk2qU0g5eVOpCAyADV%2FJSvjm20Y741hrhY9RMl5m54rVB0i1o%2FcrzKMuWcpNAw7rbozwY6kAHC3EuPgeKx0h44zaXi71YMqr1FK5E6RCKLmAcF%2FKMLAcjqGxHH%2FFokx9SC07bWlmvt6rhfC2JPeZ9PdaaDkEkZJIbC%2B%2FdEvG%2ByjIuS2jDZzKsNuVZ9pCIEhlhPlXk0VJgHPHB2pB2YaXH3uFBdSbmkPyRVOu%2FMLZipJZg5blTVgXFWtskYR%2Fc0za2M43Pm7yY%3D&X-Amz-Signature=cb752076e899a8c0238ee239be0a112d7af824fd1e827085468a1913312577d3&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## FAQs

**Who can I impersonate?**

Pave admin users are able to impersonate any other employee within their company. Impersonating candidates who have received a Visual Offer Letter from your company is not supported.


:::info
***\*Note:*** *You are not able to impersonate other users with impersonate capabilities.*

:::

**Who is able to impersonate?**

Impersonation is available for admin roles. To enable impersonation for any non-admin user, contact Pave support [here](https://support.pave.com/hc/en-us/requests/new)!

**Can I act on another’s behalf while impersonating them?**

Yes – while impersonating, you’re able to take actions on the impersonated user’s behalf. Any actions taken will be taken as the impersonated user (if you make changes to an employee in the Compensation Planner while impersonating someone else, those changes will appear to be submitted by the impersonated user, rather than yourself.)

**Am I able to change another user’s permissions or login credentials while impersonating?**

No – you won’t be able to make changes to permissions nor account credentials while impersonating another user.

**How do I know if I’m impersonating someone else?**

While impersonating another user, you’ll see an orange banner at the top of your window stating the user you’re impersonating.

**Can I impersonate another user in one page while having other Pave tabs open?**

No – it’s recommended to keep only one Pave tab open while impersonating. You will be operating as the impersonated user on any other open tabs, as well.

Impersonation as a Pave Admin

Notifications

Multirole Permissions

Standard Pave Permissions

Role Management

Auto-manager Assignment

Admin Notification Dashboard

General

How do I know if I’m impersonating someone else?

Can I act on another’s behalf while impersonating them?

Who is able to impersonate?

Who can I impersonate?

How do I impersonate a user?

What is Impersonation?

How can I view Pave as another role?

How do I add multiple users to a role at once?

How can I change the permission settings for a role?

How can I create a new role?

Can a user have more than one role at a time?

Am I able to change another user’s permissions or login credentials while impersonating?

Can I impersonate another user in one page while having other Pave tabs open?

Permissions & Settings FAQs

Account & Permissions

Market Data Connections Overview

Market Data Connections Set up

Integrations 101

Integrations

Team View Overview

Team View Column Configuration

Team View Customizations

Re-ordering Columns

Deleting Columns

Adding Columns

Team View Settings

Team View

Configurations overview

Cycle access permissions

Overview

Employee eligibility

Approval chains

Planning windows

Budgets

Recommendation logic

Adding non-integration data to your cycle

Reward letters

Cycle Setup

Columns

OTE planning

Writing formulas with Handlebars

Hourly and monthly pay

Columns and Formulas

Using the planner worksheet

Using the employee detail view

Cycle Progress dashboard

Budgets dashboard

Cycle Outcomes dashboard

Worksheet Experience

Overview of smart features in compensation planning

Peer Comparison

Smart Flags

Priority Sort

Compensation Outliers

Manager Compression Flag

Vesting Drop Flag

Flags and Insights

Compensation Planning

How much does Pave Market Data access cost?

How does Pave Work?

Intro to Pave

Contact Us

Pave 101

Total Compensation

Compensation 101

ISO Tax Implications

The Basics of Stock Options

The Confusing AMT (Alternative Minimum Tax)

ISO Strategies

An Overview of How Stock Options Work

The Stock Option Lifecycle

Equity 101

Login Troubleshooting and FAQ

How does company size affect which department, job family and job level I should choose?

How does Pave determine a role level and role family?

Troubleshooting Rippling Zero Records Error

What Market Data Connections does Pave currently support?

Account Creation Troubleshooting and FAQs

How to Benchmark Executive Compensation

FAQs

Creating an Account

How to add a colleague to Pave’s Market Data Platform

Market Data Role Management

Why does it matter to get levels and role families right?

SSO Configuration Guide

Logging In

Custom Role Creation Guide

Account Setup

Getting Started

Grades

Setting up Company Job Architecture

Company Job Architecture

Job Architecture 101

Pay Zone Manager

Step 1: Build Foundation

Generate Bands from Market Data

Editing Bands

Calculated Columns

Bands Set Audit Log

Bulk & Manually Associate Market Data to Bands

Employee Distribution in Bands

How to duplicate band sets

Managing & Reordering Calculated Columns

Unmatched Employees

View changes

Pay Types: Calculated TDC, Annual Equity, and Refresh Equity

Manually Create New Band Sets

Band Sets

Upload/Download Bands

Step 3: Update Ranges

Advanced Filters

Compare Bands

Generate Bands for New Jobs in Your Job Architecture

Relative Permissions

Ongoing Management & Analysis

Edit and apply benchmarks

Set weights and logic

Map data sources to jobs

Supported survey providers

Manage Pave data sources

Manage survey data sources

Benchmarks overview

Survey aging

Step 2: Benchmarking

Market Pricing

How to Search for a Benchmark

Pave Data and Methodology Guide

Market Data 101

Job Families

Calculated Benchmarks

Compensation Types

Data Collection and Aggregation

Percentiles

Filters

Consistency Labels

Pave's Data

Calculated Benchmarks FAQ

Location and Global Data FAQs

Equity Practices FAQs

Consistency Labels FAQ

Market Data FAQs

Job Levels

Global Location Insights

Advanced Equity

Market Data Pro

Market Data

Understanding Equity in Total Rewards

Display Original Grant Value

Compensation Simulator Configurations

Compensation Simulator Overview

Learning Hub Configuration

Learning Hub Overview

Reward Letters

Accessing your Total Rewards portal

Total Rewards 101

Visual Offer Letters with Workday

Visual Offer Letters with Greenhouse

Visual Offer Letters with Lever

Visual Offer Letter as a Candidate

Previewing Visual Offer Letters

Visual Offer Letters with Ashby

Creating and sending Visual Offer Letters in Pave

Visual Offer Letter 101

Why is my equity different in the equity tab on the left hand side compared to the equity valuation on the graphs?

Why can't I view my own Total Rewards portal?

Total Rewards and Visual Offer Letter FAQ

How can I complete our Greenhouse connection if "API credential management" is not in my Greenhouse menu?

Impersonation as a Pave Admin

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Impersonation as a Pave Admin

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