# Create an account and log in

## Before you start

Each person who uses Pave needs their own account, linked to the email address your company has on file for you. How you get started depends on how your company uses Pave.

If your team is signing up to access Pave's compensation benchmarking data, you create an account and can start using Pave right away.

If your company already uses Pave for compensation planning, total rewards, or managing your team's pay, your admin manages access. You may receive an invitation to join your company's Pave workspace, but the invitation does not create your account. You still need to sign up before you can log in.

## Create your account


1. Go to **app.pave.com/signup**.
2. Enter your email address and click **Continue**.
3. Choose how to sign up:
   * **Sign up with password**: you are taken to a form to enter your details.
   * **Sign up with Google**: if your email is a Google account or Google-hosted account, you can use Google to create your account instead.
4. If you chose password, enter your first name, last name, and a password. Accept the terms of use.
5. Click **Create account**.

### Which email to use

Use the email address your company has on file for you in their HR system.

* **Employees**: use your work email address. If your work email does not match the email in your company's HR system, Pave may not be able to match you to your company.
* **Candidates**: use the email address your employer sent your offer to. If that is a personal email address (such as Gmail or Outlook), you can still create an account as long as you have an active offer.

### Password requirements

Your password must be more than eight characters and include at least one uppercase letter, one lowercase letter, one number, and one special character.

## Verify your email

After you sign up, Pave sends a verification email to your address. Check your inbox and click the link to verify your account. It can take up to five minutes to receive this email, so check your spam folder if you do not see it.

You cannot access Pave until your email is verified. If the link has expired or is not working, go to **app.pave.com/signup**, enter your email, and click **Resend email** on the verification page.

## Log in


1. Go to **app.pave.com/login**.
2. Enter your email address and click **Continue to login**.
3. Depending on how your company is configured, you see one of these options:
   * **Password**: enter your password on the login page.
   * **Google**: click **Log in with Google**.
   * **Single sign-on (SSO)**: you are redirected to your company's identity provider (such as Okta or Azure AD). Log in there, and you are returned to Pave.

Your company's admin determines which login methods are available.

## Reset your password

If you use a password to log in and need to reset it:


1. Go to **app.pave.com/login** and enter your email.
2. Click **Continue to login**.
3. On the login page, click **Forgot password**.
4. Check your email for a password reset link.
5. Click the link and set a new password.

Password reset only works for accounts that use a password to log in. If your company uses SSO, your account does not have a Pave password. Log in through your company's identity provider instead.

## Common issues

* **"I was invited but can't log in."** An invitation does not create your account. Sign up at **app.pave.com/signup** with the email that received the invitation.
* **"Something went wrong" at login or when resetting your password.** You may not have an account (sign up at **app.pave.com/signup**), your employee data may not have synced yet, or your account uses SSO and does not have a Pave password.
* **"No matching email found" or blank white page after login.** Your employee data has not synced from your company's HR system, or your access permissions have not been configured.
* **"User is not assigned to the client application" (Okta).** You have not been assigned to the Pave app in your company's Okta instance.
* **I changed companies.** Create a new account at **app.pave.com/signup** with your new work email. Your previous account is no longer accessible.
* **I can't access my candidate account anymore.** Candidate access is tied to an active offer. If the offer closed and you have started at the company, create a new account with your company email.
* **My company uses a .edu email domain.** Pave classifies .edu addresses as personal emails, so the standard sign up flow may not work. Specific .edu domains can be allowlisted for company use.

If none of the above applies, try updating your browser, clearing cookies and cache, using a different browser, or going to **app.pave.com/login** directly.

Create an account and log in

Set up single sign-on (SSO)

Account setup

Configure role permissions

Create and manage roles

Roles and permissions

Impersonate a user

Manage notifications

Complete your company profile

Manage company settings

Platform settings

Account & Permissions

Connect ADP

Connect BambooHR

Connect Dayforce

Connect Deel

Connect Gusto

Connect HiBob

Connect Workday

Connect Namely

Connect Paylocity

Connect Personio

Connect Rippling

Connect UKG Pro

Connect CharlieHR

Connect Humaans

Connect Justworks

Connect Sapling

Connect SAP SuccessFactors

Connect TriNet

Connect Zenefits

HRIS Integrations

Connect Carta

Connect ComputerShare

Connect Shareworks

Connect E*Trade

Connect Fidelity

Connect Global Shares

Connect Pulley

Connect Schwab

Connect Ledgy

EMS integrations

Connect Culture Amp

Connect Workday Performance

Performance integrations

Connect Ashby

Connect Greenhouse

Connect Lever

Connect Workday ATS

ATS integrations

Manage your connections

Upload custom reports

Pave API

Integrations

Team View Overview

Team View Column Configuration

Team View Customizations

Re-ordering Columns

Deleting Columns

Adding Columns

Team View Settings

Team View

Configurations overview

Cycle access permissions

Overview

Employee eligibility

Approval chains

Planning windows

Budgets

Recommendation logic

Adding non-integration data to your cycle

Reward letters

Cycle Setup

Columns

OTE planning

Writing formulas with Handlebars

Hourly and monthly pay

Columns and Formulas

Using the planner worksheet

Using the employee detail view

Cycle Progress dashboard

Budgets dashboard

Cycle Outcomes dashboard

Approval Statuses 

Worksheet Experience

Overview of smart features in compensation planning

Peer Comparison

Smart Flags

Priority Sort

Compensation Outliers

Manager Compression Flag

Vesting Drop Flag

Flags and Insights

Compensation Planning

How does Pave Work?

Intro to Pave

Contact Us

Pave 101

Getting Started

Grades

Setting up Company Job Architecture

Company Job Architecture

Job Architecture 101

Pay Zone Manager

Step 1: Build Foundation

Generate Bands from Market Data

Editing Bands

Calculated Columns

Bands Set Audit Log

Bulk & Manually Associate Market Data to Bands

Employee Distribution in Bands

How to duplicate band sets

Managing & Reordering Calculated Columns

Unmatched Employees

View changes

Pay Types: Calculated TDC, Annual Equity, and Refresh Equity

Manually Create New Band Sets

Band Sets

Upload/Download Bands

Step 3: Update Ranges

Advanced Filters

Compare Bands

Generate Bands for New Jobs in Your Job Architecture

Relative Permissions

Ongoing Management & Analysis

Edit and apply benchmarks

Set weights and logic

Map data sources to jobs

Supported survey providers

Manage Pave data sources

Manage survey data sources

Benchmarks overview

Survey aging

Step 2: Benchmarking

Market Pricing

Create and manage Peer Groups in Market Data

Create and manage Market Data reports

Equity data benchmarking

Explore data composition

Explore the Pave job catalog

Filter Market Data benchmarks

Get started with Market Data

Share Market Data externally

Market Data Benchmarks (Features & Workflows)

Understand Calculated Benchmarks

Understand Consistency Labels

Understand job matching

Understand Market Data methodology

Understand job levels

Market Data Methodology 

Explore Global Location Insights

Explore Equity Practices

Other Pave Market Data Products 

Market Data FAQ

FAQ's

Upgrade to Market Data Pro

Upgrades & Pricing 

Market Data

Understanding Equity in Total Rewards

Display Original Grant Value

Compensation Simulator Configurations

Compensation Simulator Overview

Learning Hub Configuration

Learning Hub Overview

Reward Letters

Accessing your Total Rewards portal

Total Rewards 101

Visual Offer Letters with Workday

Visual Offer Letters with Greenhouse

Visual Offer Letters with Lever

Visual Offer Letter as a Candidate

Previewing Visual Offer Letters

Visual Offer Letters with Ashby

Creating and sending Visual Offer Letters in Pave

Visual Offer Letter 101

Why is my equity different in the equity tab on the left hand side compared to the equity valuation on the graphs?

Why can't I view my own Total Rewards portal?

Total Rewards and Visual Offer Letter FAQ

How can I complete our Greenhouse connection if "API credential management" is not in my Greenhouse menu?