## Where do I login to Pave?

If you have already created your Pave user account, you can log in to Pave at <https://app.pave.com/login>.

If you have not created your Pave user account, you can sign up for Pave at <https://app.pave.com/signup>.

## What troubleshooting steps should I take if I'm unable to login?

If you are experiencing issues logging into Pave, you can try the steps below. If you continue to experience issues after trying these steps, please review the other sections in this article for more details on your specific issue.


1. Ensure your browser is up to date
2. Clear the browser cookies and cache ([how to linked here](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop))
3. Access the platform using [app.pave.com](http://app.pave.com/)/signup.

**\*If the aforementioned steps do not work, please try accessing the platform in a different browser\***

## Why did I receive the error message "Something went wrong, please try again" when resetting my password?

If you received the error message "Something went wrong, please try again" when resetting your password, it's likely due to one of the following two scenarios:


1. A Pave account has not been created for the email address used to request a password reset.
2. The Pave account exists but is configured for SSO logins and is not linked to a Pave password

To determine if you have already created a Pave login:


1. Navigate to <https://app.pave.com/signup>
2. Enter your company email address and click the Continue to login button
3. On the next screen, sign up via SSO or create a Pave password
4. Follow the prompts to verify your email address

If you're able to sign up for Pave, you'll be able to log in to your new Pave account. If you receive the error message "There was an error creating your account," it's likely that a Pave account already exists for the email address provided, but is configured for an SSO login. If your account is configured for SSO logins, you'll be able to sign into Pave at <https://app.pave.com/login> via SSO, but will not be able to use the password reset feature.

## Why can't I log into Pave or reset my password after being invited to our our team's Pave account by our current admin?

If you have received an invitation to join your team's Pave account, but can't log in or reset your password, it's likely that you have not created your Pave user account. To resolve this, you'll just need to create a Pave user account using the following steps:


1. Navigate to <https://app.pave.com/signup>
2. Enter the email that received the Pave invitation
3. Click the Continue button
4. On the next screen, sign up via SSO or create a Pave password
5. Follow the prompts to verify your email address

Once you verify your email address, you'll be able to log into Pave with the permissions previously set by your team.

## Why do I keep receiving a "Something went wrong" error message at login?

**Employees**

If you are an employee who has already onboarded with your company, you could be receiving the "Something went wrong" error message if:

* You are a new hire and Pave has not yet received the required HRIS data to allow you to log in
* Your team has not enabled the necessary permissions to allow you to access Pave
* Your team's Pave access is temporarily paused during an active merit cycle

To resolve this, you'll just need to reach out to your HR team to let them know you're having trouble logging into Pave. Your HR team will then work with your team's Pave admin to make any necessary changes to allow you to log in.

 **Candidates**

If you are a candidate and are receiving the error message when trying to view your Visual Offer Letter, please reach out to your recruiter for help. Once you let your recruiter know you're unable to view your Visual Offer Letter, they'll be able to work directly with Pave Support to diagnose and resolve the issue.

## Why did I receive a "No matching email found" error message at login?

The "No matching email found" error message may be displaying if:

* Pave is not receiving the necessary HRIS data to allow you log in
* Your team has not enabled the necessary permissions to allow you to access Pave
* An HRIS integration or Okta configuration issue is preventing you from successfully logging in

If you are an employee who has already onboarded with your team, you'll just need to reach out to your HR team to let them know you're having trouble logging into Pave. Your HR team will then work with your team's Pave admin to make any necessary changes to allow you to log in. If your HR team or Pave admin is unable to diagnose or resolve the issue, please have them reach out directly to Pave Support and we'll be happy to help.

If you are a candidate at the offer stage, you'll just need to reach out to your recruiter to let them know you're unable to access your offer. Once you let your recruiter know you're unable to view your Visual Offer Letter, they'll be able to work directly with Pave Support to diagnose and resolve the issue.

You can also reach out to [support@pave.com](mailto:support@pave.com) for assistance with this.

## Why can't I log into the account I created during the recruiting process?

In order to access a Pave account created during the recruiting process, the offer linked to the Visual Offer Letter must still be in the active state in the employer's applicant tracking system (ATS). **Once an offer is accepted, rejected, or rescinded, the corresponding Visual Offer Letter letter will no longer be accessible in Pave.**

If you accepted the offer, you'll be able to view your compensation in Pave once you've onboarded with your new company. If your HR team doesn't direct you to create a new Pave account using your new company email address after your start date, you can create your employee Pave account using the following steps:


1. Navigate to <https://app.pave.com/signup>
2. Enter your new company email address and click the Continue button
3. Follow the prompts to register your email address

If you rejected the offer or the offer was rescinded, you'll need to reach out directly to your recruiter if you have any questions or would like to revisit any details regarding the offer.

## Why did I receive the error message "Okta error: User is not assigned to the client application" at login?

If you received the error message "Okta error: User is not assigned to the client application" at login, this means that your company's IT team has not added you to your company's Okta instance.

To resolve this, you'll just need to ask your company's IT team to add you to Okta. If your IT team has any questions or is unable to resolve the issue, they can reach out to us directly and we'll be happy to help.

## Why do I receive a blank white page after I log in?

A blank white page received after login typically means that Pave is not receiving the necessary HRIS data to allow you access your Pave portal.

To resolve this, you'll just need to reach out to your HR team to let them know you're having trouble logging into Pave. Your HR team will then work with your team's Pave admin to make any necessary changes to allow you to access Pave. 

You and/or your HR team can also reach out to [support@pave.com](mailto:support@pave.com) for assistance with this. 






Login Troubleshooting and FAQ

Custom Role Creation Guide

Logging In

Creating an Account

How to add a colleague to Pave’s Market Data Platform

Market Data Role Management

Why does it matter to get levels and role families right?

SSO Configuration Guide

Account Setup

Contact Us

How much does Pave Market Data access cost?

How does Pave Work?

Intro to Pave

Pave 101

Compensation Philosophy

Total Compensation

Compensation 101

The Stock Option Lifecycle

ISO Tax Implications

The Basics of Stock Options

The Confusing AMT (Alternative Minimum Tax)

ISO Strategies

An Overview of How Stock Options Work

Equity 101

How to Benchmark Executive Compensation

Account Creation Troubleshooting and FAQs

How does company size affect which department, job family and job level I should choose?

How does Pave determine a role level and role family?

What are Job Levels, Departments and Job Families? Why are they important?

Troubleshooting Rippling Zero Records Error

What Market Data Connections does Pave currently support?

FAQs

Getting Started

Market Data Connections Set up

Market Data Connections Overview

Integrations 101

Integrations

Adding Columns

Team View Overview

Team View Column Configuration

Team View Customizations

Re-ordering Columns

Deleting Columns

Team View Settings

Team View

Comp Planner Configurations Overview

Compensation Planner 101

Getting Started - Compensation Planner

Compensation Planner FAQs

Cycle Specific Permissions

Employee Eligibility

Step 1: Initial Cycle Setup

First-Class Columns

Using Handlebars Formula for Calculated Columns

Columns

Step 2: Column Configuration

OTE Planning Configuration Guide

What is OTE Planning?

Step 3: OTE Planning

Am I able to update or change approval chains during a cycle?

Updating Approval Chains

Compensation Cycle Data Upload

Step 4: Data Management

How can I configure market adjustment recommendations for employees?

How can I configure variable raise recommendations for employees?

Recommendation Logic

What are Recommendations?

Step 5: Recommendation Logic

Budgets

Budget Dashboard

Top Down Budgets: In-app Configurations

Step 6: Budget Confirmation

Planning Windows Setup Guide

Planning Windows Overview

Monthly & Hourly Pay

Employee Compensation History Popout

UI Toggles

Filtering & Sorting

Approval Statuses

Step 7: Planner Experience

Smart Flags

Compensation Outliers

Manager Compression Flag

Vesting Drop Flag

Step 8: Controls & Governance

Peers Overview

Cycle Outcomes

Value Rounding in Compensation Planning

In App Reward Letter Editor

Reward Letters

Peers Configuration Guide

Cycle Progress Dashboard Overview

Other Cycle Actions

 Compensation Planner

Survey aging

Edit and apply benchmarks

Set weights and logic

Map data sources to jobs

Supported survey providers

Manage Pave data sources

Manage survey data sources

Benchmarks overview

Step 2: Benchmarking

Band Sets

Pay Types: Calculated TDC, Annual Equity, and Refresh Equity

Manually Create New Band Sets

Bands Set Audit Log

How to duplicate band sets

Managing & Reordering Calculated Columns

Calculated Columns

Unmatched Employees

Upload/Download Bands

View changes

Editing Bands

Employee Distribution in Bands

Pay Zone Manager

Job Architecture 101

Grades

Setting up Company Job Architecture

Company Job Architecture

Step 1: Build Foundation

Generate Bands from Market Data

Bulk & Manually Associate Market Data to Bands

Step 3: Update Ranges

Relative Permissions

Generate Bands for New Jobs in Your Job Architecture

Compare Bands

Advanced Filters

Ongoing Management & Analysis

Market Pricing

Option Driver Deprecation FAQs

Option Driver

Option Impact Deprecation FAQs

Option Impact

Option Impact & Option Driver

Executive Reporting Dashboard

Cycle Monitoring and Reporting

Building Market-Based Compensation Bands

Employee Groups

Cycle Configuration

How does Recommendation Logic work?

Am I able to change another user’s permissions or login credentials while impersonating?

Login Troubleshooting and FAQ

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Login Troubleshooting and FAQ

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