If you received the error message "Something went wrong, please try again" when resetting your password, it's likely due to one of the following two scenarios:
- A Pave account has not been created for the email address used to request a password reset
- The Pave account exists but is configured for SSO logins and is not linked to a Pave password
To determine if you have already created a Pave login:
- Navigate to https://app.pave.com/signup
- Enter your company email address and click the Continue to login button
- On the next screen, sign up via SSO or create a Pave password
- Follow the prompts to verify your email address
If you're able to sign up for Pave, you'll be able to log in to your new Pave account. If you receive the error message "There was an error creating your account," it's likely that a Pave account already exists for the email address provided, but is configured for an SSO login. If your account is configured for SSO logins, you'll be able to sign into Pave at https://app.pave.com/login via SSO, but will not be able to use the password reset feature.