If you are an employee who has already onboarded with your company, you could be receiving the "Something went wrong" error message if:
- You are a new hire and Pave has not yet received the required HRIS data to allow you to log in
- Your team has not enabled the necessary permissions to allow you to access Pave
- Your team's Pave access is temporarily paused during an active merit cycle
To resolve this, you'll just need to reach out to your HR team to let them know you're having trouble logging into Pave. Your HR team will then work with your team's Pave admin to make any necessary changes to allow you to log in.
If you are a candidate and are receiving the error message when trying to view your Visual Offer Letter, please reach out to your recruiter for help. Once you let your recruiter know you're unable to view your Visual Offer Letter, they'll be able to work directly with Pave Support to diagnose and resolve the issue.