The "No matching email found" error message may be displaying if:
- Pave is not receiving the necessary HRIS data to allow you log in
- Your team has not enabled the necessary permissions to allow you to access Pave
- An HRIS integration or Okta configuration issue is preventing you from successfully logging in
If you are an employee who has already onboarded with your team, you'll just need to reach out to your HR team to let them know you're having trouble logging into Pave. Your HR team will then work with your team's Pave admin to make any necessary changes to allow you to log in. If your HR team or Pave admin is unable to diagnose or resolve the issue, please have them reach out directly to Pave Support and we'll be happy to help.
If you are a candidate at the offer stage, you'll just need to reach out to your recruiter to let them know you're unable to access your offer. Once you let your recruiter know you're unable to view your Visual Offer Letter, they'll be able to work directly with Pave Support to diagnose and resolve the issue.
You can also reach out to firstname.lastname@example.org for assistance with this.