FAQs
Frequently Asked Questions about Pave
- Will our data be separated and/or segmented from other customers?
- Do you provide encrypted data storage of at least 256 AES?
- I'm trying to verify my email address but I'm having trouble. How can I verify my account?
- Where can I reset my password?
- Why did I receive the error message "Okta error: User is not assigned to the client application" at login?
- Why can't I log into the account I created during the recruiting process?
- Why did I receive an error message when I was creating my account?
- Why did I receive a "No matching email found" error message at login?
- Why do I receive a blank white page after I log in?
- Why do I keep receiving a "Something went wrong" error message at login?
- Where do I log in to Pave?
- Why did I receive the error message "There was an error creating your account" when signing up for Pave?
- Why did I receive the error message "Something went wrong, please try again" when resetting my password?
- Why can't I sign up for Pave using my .edu work email address?
- Why can't I log into Pave or reset my password after being invited to our our team's Pave account by our current admin?
- What features from OI will I eventually lose?
- Can I build salary bands in Pave?
- Will I still be able to fill out a survey? // Why can’t I still use the survey approach?
- (For VCs) Do I still have to pay for Option Impact?
- What if I don’t have the right credentials to integrate?
- What will happen to my Option Impact account?
- How can I access OI data in Pave?
- What happens if I don’t have an HRIS/Cap table system or a supported integration?
- What is the integration process with Pave like?
- What is Pave?
- How does Pave Work?
- How do I set up my integrations within Pave?
- Why does it matter to get levels and role families right?
- What are Job Levels, Departments and Job Families? Why are they important?
- How does company size affect which department, job family and job level I should choose?