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  1. Pave Support
  2. Getting Started
  3. FAQs

FAQs

Frequently Asked Questions about Pave

  • Will our data be separated and/or segmented from other customers?
  • Do you provide encrypted data storage of at least 256 AES?
  • I'm trying to verify my email address but I'm having trouble. How can I verify my account?
  • Where can I reset my password?
  • Why did I receive the error message "Okta error: User is not assigned to the client application" at login?
  • Why can't I log into the account I created during the recruiting process?
  • Why did I receive an error message when I was creating my account?
  • Why did I receive a "No matching email found" error message at login?
  • Why do I receive a blank white page after I log in?
  • Why do I keep receiving a "Something went wrong" error message at login?
  • Where do I log in to Pave?
  • Why did I receive the error message "There was an error creating your account" when signing up for Pave?
  • Why did I receive the error message "Something went wrong, please try again" when resetting my password?
  • Why can't I sign up for Pave using my .edu work email address?
  • Why can't I log into Pave or reset my password after being invited to our our team's Pave account by our current admin?
  • What features from OI will I eventually lose?
  • Can I build salary bands in Pave?
  • Will I still be able to fill out a survey? // Why can’t I still use the survey approach?
  • (For VCs) Do I still have to pay for Option Impact?
  • What if I don’t have the right credentials to integrate?
  • What will happen to my Option Impact account?
  • How can I access OI data in Pave?
  • What happens if I don’t have an HRIS/Cap table system or a supported integration?
  • What is the integration process with Pave like?
  • What is Pave?
  • How does Pave Work?
  • How do I set up my integrations within Pave?
  • Why does it matter to get levels and role families right?
  • What are Job Levels, Departments and Job Families? Why are they important?
  • How does company size affect which department, job family and job level I should choose?
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