Why did I receive an error message when I was creating my account?

## Why did I receive an error message when I was creating my account?

If you received the error message this means that you either:

* Tried to sign up for Pave using an email address that is already linked to an existing user account
* Tried to log into Pave using a signup link instead of the Pave login URL

To resolve this, please visit <https://app.pave.com/login> and try to log in. If you aren't able to log in via SSO or with an existing password, please try resetting your password at [https://app.pave.com/forgotten-password](https://app.pave.com/forgotten-passwor).

If you continue to experience issues after trying these steps, try the following:


1. Make sure browser is up to date
2. Clear cookies and cache
3. Try accessing the platform from app.pave.com/login.

## I'm trying to verify my email address but I'm having trouble. How can I verify my account?

If you're receiving a notification that the email verification link has expired or your email has already been verified, it's likely our system is recognizing that the email verification link has already been used to verify your email address. If so, you should be able to successfully log into Pave at <https://app.pave.com/login>.

If you are still having trouble, please reach out to us at [support@pave.com](mailto:support@pave.com).

## Why can't I sign up for Pave using my .edu work email address?

Because our Benchmarking product is designed for use by company teams, our system is designed to ensure that all company accounts are created using email addresses linked to a company domain. The participating companies in our dataset are mostly VC-backed tech companies, so our system generally prohibits Benchmarking accounts from being established using email addresses linked to an .edu domain.

If your team is using one of our supported HRIS or payroll systems and you would like to integrate with Pave to access the free Benchmarking dataset, please reach out to our support team with the following information:


1. The name of the HRIS or payroll system you'll be integrating
2. The roles or job families your team is looking to benchmark




Account Creation Troubleshooting and FAQs

How much does Pave Market Data access cost?

How does Pave Work?

Intro to Pave

Contact Us

Pave 101

Total Compensation

Compensation 101

ISO Tax Implications

The Basics of Stock Options

The Confusing AMT (Alternative Minimum Tax)

ISO Strategies

An Overview of How Stock Options Work

The Stock Option Lifecycle

Equity 101

Login Troubleshooting and FAQ

How does company size affect which department, job family and job level I should choose?

How does Pave determine a role level and role family?

Troubleshooting Rippling Zero Records Error

What Market Data Connections does Pave currently support?

How to Benchmark Executive Compensation

FAQs

Creating an Account

How to add a colleague to Pave’s Market Data Platform

Market Data Role Management

Why does it matter to get levels and role families right?

SSO Configuration Guide

Logging In

Custom Role Creation Guide

Account Setup

Getting Started

Market Data Connections Overview

Market Data Connections Set up

Integrations 101

Integrations

Team View Overview

Team View Column Configuration

Team View Customizations

Re-ordering Columns

Deleting Columns

Adding Columns

Team View Settings

Team View

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Cycle access permissions

Overview

Employee eligibility

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Budgets

Recommendation logic

Adding non-integration data to your cycle

Reward letters

Cycle Setup

Columns

OTE planning

Writing formulas with Handlebars

Hourly and monthly pay

Columns and Formulas

Using the planner worksheet

Using the employee detail view

Cycle Progress dashboard

Budgets dashboard

Cycle Outcomes dashboard

Worksheet Experience

Overview of smart features in compensation planning

Peer Comparison

Smart Flags

Priority Sort

Compensation Outliers

Manager Compression Flag

Vesting Drop Flag

Flags and Insights

Compensation Planning

Grades

Setting up Company Job Architecture

Company Job Architecture

Job Architecture 101

Pay Zone Manager

Step 1: Build Foundation

Generate Bands from Market Data

Editing Bands

Calculated Columns

Bands Set Audit Log

Bulk & Manually Associate Market Data to Bands

Employee Distribution in Bands

How to duplicate band sets

Managing & Reordering Calculated Columns

Unmatched Employees

View changes

Pay Types: Calculated TDC, Annual Equity, and Refresh Equity

Manually Create New Band Sets

Band Sets

Upload/Download Bands

Step 3: Update Ranges

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Generate Bands for New Jobs in Your Job Architecture

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Benchmarks overview

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Market Pricing

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How do I know if I’m impersonating someone else?

Can I act on another’s behalf while impersonating them?

Who is able to impersonate?

Who can I impersonate?

How do I impersonate a user?

What is Impersonation?

How can I view Pave as another role?

How do I add multiple users to a role at once?

How can I change the permission settings for a role?

How can I create a new role?

Can a user have more than one role at a time?

Am I able to change another user’s permissions or login credentials while impersonating?

Can I impersonate another user in one page while having other Pave tabs open?

Permissions & Settings FAQs

Account & Permissions

How to Search for a Benchmark

Pave Data and Methodology Guide

Market Data 101

Job Families

Calculated Benchmarks

Compensation Types

Data Collection and Aggregation

Percentiles

Filters

Consistency Labels

Pave's Data

Calculated Benchmarks FAQ

Location and Global Data FAQs

Equity Practices FAQs

Consistency Labels FAQ

Market Data FAQs

Job Levels

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Advanced Equity

Market Data Pro

Market Data

Understanding Equity in Total Rewards

Display Original Grant Value

Compensation Simulator Configurations

Compensation Simulator Overview

Learning Hub Configuration

Learning Hub Overview

Reward Letters

Accessing your Total Rewards portal

Total Rewards 101

Visual Offer Letters with Workday

Visual Offer Letters with Greenhouse

Visual Offer Letters with Lever

Visual Offer Letter as a Candidate

Previewing Visual Offer Letters

Visual Offer Letters with Ashby

Creating and sending Visual Offer Letters in Pave

Visual Offer Letter 101

Why is my equity different in the equity tab on the left hand side compared to the equity valuation on the graphs?

Why can't I view my own Total Rewards portal?

Total Rewards and Visual Offer Letter FAQ

How can I complete our Greenhouse connection if "API credential management" is not in my Greenhouse menu?

Account Creation Troubleshooting and FAQs

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Account Creation Troubleshooting and FAQs

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