What is shown in my Total Rewards Portal?


## What is shown in my Total Rewards Portal?

You will see your total compensation! This includes salary, bonuses, variable compensation, equity, and benefits.

## Can I download or print my reward letter?

Yes! To download your letter:


1. Click **Reward Letters** in the top right corner of your rewards portal.
2. Click **Download PDF** at the top right corner of the reward letter.

**\*If you have multiple letters, select the letter you'd like to view from the drop-down in the top left corner of the reward letter\***

## Why can't I see my equity in the Total Rewards portal?

Your equity grant will appear in Pave once it has been uploaded to your cap table system. It may take a few weeks after you begin working at a new company for them to start this process. Here's what's happening:

* The board has to approve your grant. This normally occurs at the first board meeting after your start date. Depending on the cycle in which your company conducts board meetings, this could occur during your first week or later.
* Your grant has yet to be uploaded into your cap table. Once the board approves your grant, it has to be uploaded into your cap table system. This process can take time and varies by company.

Once your grant has been approved and is uploaded, your grant should be viewable in Pave's Total Rewards Portal.

If you aren't seeing your grant, confirm that you have access to your cap table system and that your grant is visible there. If you confirm this and still can't see it, please reach out to your manager or contact [support@pave.com](mailto:support@pave.com).

## How do I turn off the confetti flourish for Total Rewards and Visual Offer Letters?

Please reach out to [support@pave.com](mailto:support@pave.com) if you'd like to disable or enable the confetti flourish users see when accessing their rewards portal or offer letter.

## How do I find my reward letter?

Pave will not send your Reward Letters by email. Instead, you can view your Reward Letters in your Total Rewards portal using the following steps:


1. Log in to Pave at <https://app.pave.com/login>
2. Select **Total Rewards** in the left menu
3. Click the **View my own portal button** (if applicable)
4. Select **Reward Letters** in the upper-right corner of your Total Reward portal

## Visual Offer Letters

Table of contents:

* [How do I create an offer in Pave?](https://brainfi30.brainfish.ai/en-us/articles/total-rewards-and-visual-offer-letter-faq-AplK7hImMZ)
* [What fields are required to send a Visual Offer Letter?](https://brainfi30.brainfish.ai/en-us/articles/total-rewards-and-visual-offer-letter-faq-AplK7hImMZ)
* [How are currency exchange rates determined for TR and VOL?](https://brainfi30.brainfish.ai/en-us/articles/total-rewards-and-visual-offer-letter-faq-AplK7hImMZ)
* [Why can't I see the offer letter for my candidate?](https://brainfi30.brainfish.ai/en-us/articles/total-rewards-and-visual-offer-letter-faq-AplK7hImMZ)
* [Where did my Visual Offer Letter go?](https://brainfi30.brainfish.ai/en-us/articles/total-rewards-and-visual-offer-letter-faq-AplK7hImMZ)
* [How do I know if an offer letter has been sent?](https://brainfi30.brainfish.ai/en-us/articles/total-rewards-and-visual-offer-letter-faq-AplK7hImMZ)

## How do I create an offer in Pave?

Please review [Creating a Visual Offer Letter in Pave](https://brainfi30.brainfish.ai/en-us/articles/creating-and-sending-visual-offer-letters-in-pave-zxHWCD9O04) for information on this process.

## What fields are required to send a Visual Offer Letter?

You will need to fill out a candidate's name, job title, job city, job country, start date, personal email address, compensation information, and equity information (if applicable)

## How are currency exchange rates determined for Total Rewards and Visual Offer Letters?

The local currency will be based on your HRIS or ATS data. We use <https://marketplace.apilayer.com/exchangerates_data-api#endpoints> to provide exchange rates for international employees viewing their compensation in their country's currency.

**\* This applies to Total Rewards and Visual Offer Letters\***

## Why can't I see the offer letter for my candidate?

As a recruiter, there could be a few reasons that you aren't seeing the offer letter for your candidate. Please take a moment to run through the checklist below:


1. Confirm that the offer is in an active state, and has not been moved to accepted or declined
2. Confirm that the offer has a salary listed
3. Confirm that your work email address is listed as the recruiter's email address

If you've confirmed all 3 of these and still aren't seeing the offer populated in Pave, please reach out to [support@pave.com!](mailto:support@pave.com!)

## Where did my Visual Offer Letter go?

In order to access a Pave account created during the recruiting process, the offer linked to the Visual Offer Letter must still be in the active state in the employer's applicant tracking system (ATS). Once an offer is accepted, the corresponding Visual Offer Letter will no longer be accessible in Pave.

If you have any questions about your compensation or benefits before your start date, please reach out to your recruiter.

Once you onboard with your new company, you'll be able to create a new Pave account using your company email address using the following steps:


1. Navigate to <https://app.pave.com/signup>
2. Enter your new company email address and click the Continue button
3. Follow the prompts to register your email address

If you have any questions about viewing your compensation in Pave after your start date, we recommend reaching out directly to your company's HR team for help.

## How do I know if an offer letter has been sent?

If an offer has been sent to a candidate, the Send Offer button will update to say Resend Offer. When hovering over the Resend Offer button, the date and time the offer was sent will populate.

Total Rewards and Visual Offer Letter FAQ

Total Rewards Overview

Bonus

Configurations for the Equity Slider

The 'About Us' Section

Equity Currency Conversion

Company Info

Learning Hub in Total Rewards & Visual Offer Letter

Equity Grant Mapper

Stacked Bar Chart

Banners

Configuring Benefits that are displayed in Total Rewards & Visual Offer Letter

Uploading Benefits Data

Reward Letter Confirmations

Uploading Historical Pay Data

Variable Pay

Equity

Salary

Displaying Pay

Timeline

Compensation

General Setup

Reward Letters

Accessing your Total Rewards portal

Understanding Equity in Total Rewards

Display Original Grant Value

Compensation Simulator Configurations

Compensation Simulator Overview

Learning Hub Configuration

Learning Hub Overview

Total Rewards 101

Creating and sending Visual Offer Letters in Pave

Visual Offer Letters with Workday

Visual Offer Letters with Greenhouse

Visual Offer Letters with Lever

Visual Offer Letter as a Candidate

Previewing Visual Offer Letters

Visual Offer Letters with Ashby

Visual Offer Letter 101

How can I complete our Greenhouse connection if "API credential management" is not in my Greenhouse menu?

Why is my equity different in the equity tab on the left hand side compared to the equity valuation on the graphs?

Why can't I view my own Total Rewards portal?

Total Rewards & Visual Offer Letter FAQ

Total Rewards & Visual Offer Letter

Market Data Connections Set up

Market Data Connections Overview

Integrations 101

Integrations

Adding Columns

Team View Overview

Team View Column Configuration

Team View Customizations

Re-ordering Columns

Deleting Columns

Team View Settings

Team View

Comp Planner Configurations Overview

Compensation Planner 101

Getting Started - Compensation Planner

Compensation Planner FAQs

Cycle Specific Permissions

Employee Eligibility

Step 1: Initial Cycle Setup

First-Class Columns

Using Handlebars Formula for Calculated Columns

Columns

Step 2: Column Configuration

OTE Planning Configuration Guide

What is OTE Planning?

Step 3: OTE Planning

Am I able to update or change approval chains during a cycle?

Updating Approval Chains

Compensation Cycle Data Upload

Step 4: Data Management

How can I configure market adjustment recommendations for employees?

How can I configure variable raise recommendations for employees?

Recommendation Logic

What are Recommendations?

Step 5: Recommendation Logic

Budgets

Budget Dashboard

Top Down Budgets: In-app Configurations

Step 6: Budget Confirmation

Planning Windows Setup Guide

Planning Windows Overview

Monthly & Hourly Pay

Employee Compensation History Popout

UI Toggles

Filtering & Sorting

Approval Statuses

Step 7: Planner Experience

Smart Flags

Compensation Outliers

Manager Compression Flag

Vesting Drop Flag

Step 8: Controls & Governance

Peers Overview

Cycle Outcomes

Value Rounding in Compensation Planning

In App Reward Letter Editor

Peers Configuration Guide

Cycle Progress Dashboard Overview

Other Cycle Actions

 Compensation Planner

Logging In

Custom Role Creation Guide

Creating an Account

How to add a colleague to Pave’s Market Data Platform

Market Data Role Management

Why does it matter to get levels and role families right?

SSO Configuration Guide

Account Setup

Contact Us

How much does Pave Market Data access cost?

How does Pave Work?

Intro to Pave

Pave 101

Compensation Philosophy

Total Compensation

Compensation 101

The Stock Option Lifecycle

ISO Tax Implications

The Basics of Stock Options

The Confusing AMT (Alternative Minimum Tax)

ISO Strategies

An Overview of How Stock Options Work

Equity 101

Account Creation Troubleshooting and FAQs

How to Benchmark Executive Compensation

Login Troubleshooting and FAQ

How does company size affect which department, job family and job level I should choose?

How does Pave determine a role level and role family?

What are Job Levels, Departments and Job Families? Why are they important?

Troubleshooting Rippling Zero Records Error

What Market Data Connections does Pave currently support?

FAQs

Getting Started

Survey aging

Edit and apply benchmarks

Set weights and logic

Map data sources to jobs

Supported survey providers

Manage Pave data sources

Manage survey data sources

Benchmarks overview

Step 2: Benchmarking

Band Sets

Pay Types: Calculated TDC, Annual Equity, and Refresh Equity

Manually Create New Band Sets

Bands Set Audit Log

How to duplicate band sets

Managing & Reordering Calculated Columns

Calculated Columns

Unmatched Employees

Upload/Download Bands

View changes

Editing Bands

Employee Distribution in Bands

Pay Zone Manager

Job Architecture 101

Grades

Setting up Company Job Architecture

Company Job Architecture

Step 1: Build Foundation

Generate Bands from Market Data

Bulk & Manually Associate Market Data to Bands

Step 3: Update Ranges

Relative Permissions

Generate Bands for New Jobs in Your Job Architecture

Compare Bands

Advanced Filters

Ongoing Management & Analysis

Market Pricing

Option Driver Deprecation FAQs

Option Driver

Option Impact Deprecation FAQs

Option Impact

Option Impact & Option Driver

Executive Reporting Dashboard

Cycle Monitoring and Reporting

Building Market-Based Compensation Bands

Employee Groups

Cycle Configuration

How does Recommendation Logic work?

Am I able to change another user’s permissions or login credentials while impersonating?

Total Rewards and Visual Offer Letter FAQ

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Total Rewards and Visual Offer Letter FAQ

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