## What you will learn in this article


---

* Impersonation allows *admins* to **view Pave** and **take action** from the perspective of other users
* Initiate impersonation from your Pave portal by selecting a user from **Settings > Users** and clicking “impersonate” in the top right corner
* End impersonation & return to your portal by clicking “**Stop**” in the orange banner at the top of your screen


---

## What is Impersonation?

Impersonation allows Pave admins to view Pave as if they were logged in as another user.

Through impersonating, Admins are able to troubleshoot easily such as reviewing a manager’s rollup in Total Rewards, and unblock quickly such as submitting compensation changes on behalf of an unavailable manager in the Compensation Planner.

Impersonation allows Admin users to:

**Move faster by previewing Pave from your employees’ perspectives:** Impersonators can instantly see what other users in their workspace can see (including employees and comp data), which enables quick and easy testing, validation, and troubleshooting when required.

**Unblock your team by taking actions on behalf of others**. Impersonators can take actions on behalf of the impersonated user, which saves time and unblocks process for Admins when a user is lagging on a required task.

### Supported Impersonation Actions

While impersonating a user, you are able to perform any actions that the impersonated user is able to do in Pave, on behalf of the impersonated user. These actions include:

* Viewing them & any part of their rollup (if applicable) in Total Rewards & Team Dashboard
* Submitting & Approving compensation changes for a user’s employees in Compensation Planner
* Creating & Viewing offers managed by that User for the Visual Offer Letter

## How to Impersonate a User

1\. Click **[Settings](https://app.pave.com/settings)** from the menu bar to the left. You will be taken to the Users page shown below.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/30a8dae0-d653-4332-b337-30337c384af0/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3R5KLJTBQ%2F20260415%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260415T061454Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjENT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJGMEQCIGcO5Kl70ZgH4fnf4%2BEzLglKf%2BV9OjUEnPQc0WiWAuuMAiBLdy5%2FNL%2FfFYxhxFwmTwdujfVrLBOU1cGYYydPZtKaeirmBQid%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIMmknVmGpcGG2eQIECKroFFdU5I50saT2j6H1HRYDV4rE64wEmQf2aRYDAHF%2FdF3qNsFfx5Tl8dHbmO2ZmAu1hWoAzZP44pKXrevPyk687ohWqggssdFXVPN7SBSBBLNNLcHfrbm1NwdG1tvzugEKgZ0LkX6IDfBqwbK4rWArmKy8XvJ2aoAvVy3AnJFNeY0ZrFKy9YoR0cBrr8AIv6j3TygRQe737yWpe12n%2FYQFEyuwlpiURogp2JzY25lo5Zra9HiDoxCzB9y3SzU7SdxreB%2F4g4Czd6cJFwB2InD0mWyqGPsqqozOw7QqIBliKIm02SaYa1qN11yawHrdOS3%2FrASfnq6L3ApdrNi%2F3eJ8I%2BL7U2cT3rsiFP78b150U5aCAbmIfVjwVtffYv5TYH89%2Bg8xaNARpvRdiSF%2BOc1cyLml24IKsgmTOLjiWfYlz5z2R%2FBmel%2FrNcBep53Dxf1EFolaq6tUh1euwbhlE%2FRE%2BCBiR%2B3auFK%2F3xsFY3AIjt%2Bhh%2FjUg4hCSFHOeU%2B9PjppGaRTNUDugp63rRUOdrNLAY%2BxC14XvGzowLR%2FXOllIdkYhFjC9PeycQG5cbmlxSUkLZqXbIaHELbfN3qDckiJ2qgcp43%2F4x84Qq%2B877miozc4yeBj5rRYr0vkf0z4VtUI%2BRA7cKjYtqOdgUKxRAGPipvfv2u3nnAZUlCnYSKLjI2%2Bo0YK4qNR5bLuVvc%2BVdJptwX%2F0T3N66JBA2rLuXyicCslNeEWfJCZE49tXrDlybErDIQAqTkzDY7HgGUjVp6cOSOBpm%2F%2B0PYsY5FvfgNAF62hVXYv%2FN99%2FLGjbDVmg3yYk2pIxE1YvavCTGaKlOnKIseg5VAX3bhrmmShSvv%2F8jgGz8FMqw5JrPwXL3h4OwSxKeqnL9oSnRxPpHrVitv3OYsW50AS%2BYFYJWQLIbSFHi%2BJfCCmoUbAsLf0w16P8zgY6kQEHioZLg30viRC3n5NWbsAo%2BWSYW8KF1mQPTAj08YZPxQfmFvlXT7ODxLUZgcKYKnGy9Wz15vQOSMraTs3IIATTeNdQ3Du9sVcNC27OZgQ%2FFE8pd7g0jfCC2G8JOJWhfVk8lREr%2FKNFI23%2BjPaGFuVxBxkmLQ4c5QVK5P2%2Fd8CTzHq0nD61HQY%2BH1NFnkaGH2P3&X-Amz-Signature=27f18797e7a477347ba23a3b1f056b34c79427aad81b63a94dda8e63ea10a956&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


2\. Click “Impersonate” (the eye icon) on the user’s record. Your page will reload as the impersonated user’s portal.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/6b71acc6-42fe-4be7-a435-3b6db2203fd1/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3R5KLJTBQ%2F20260415%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260415T061454Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjENT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJGMEQCIGcO5Kl70ZgH4fnf4%2BEzLglKf%2BV9OjUEnPQc0WiWAuuMAiBLdy5%2FNL%2FfFYxhxFwmTwdujfVrLBOU1cGYYydPZtKaeirmBQid%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIMmknVmGpcGG2eQIECKroFFdU5I50saT2j6H1HRYDV4rE64wEmQf2aRYDAHF%2FdF3qNsFfx5Tl8dHbmO2ZmAu1hWoAzZP44pKXrevPyk687ohWqggssdFXVPN7SBSBBLNNLcHfrbm1NwdG1tvzugEKgZ0LkX6IDfBqwbK4rWArmKy8XvJ2aoAvVy3AnJFNeY0ZrFKy9YoR0cBrr8AIv6j3TygRQe737yWpe12n%2FYQFEyuwlpiURogp2JzY25lo5Zra9HiDoxCzB9y3SzU7SdxreB%2F4g4Czd6cJFwB2InD0mWyqGPsqqozOw7QqIBliKIm02SaYa1qN11yawHrdOS3%2FrASfnq6L3ApdrNi%2F3eJ8I%2BL7U2cT3rsiFP78b150U5aCAbmIfVjwVtffYv5TYH89%2Bg8xaNARpvRdiSF%2BOc1cyLml24IKsgmTOLjiWfYlz5z2R%2FBmel%2FrNcBep53Dxf1EFolaq6tUh1euwbhlE%2FRE%2BCBiR%2B3auFK%2F3xsFY3AIjt%2Bhh%2FjUg4hCSFHOeU%2B9PjppGaRTNUDugp63rRUOdrNLAY%2BxC14XvGzowLR%2FXOllIdkYhFjC9PeycQG5cbmlxSUkLZqXbIaHELbfN3qDckiJ2qgcp43%2F4x84Qq%2B877miozc4yeBj5rRYr0vkf0z4VtUI%2BRA7cKjYtqOdgUKxRAGPipvfv2u3nnAZUlCnYSKLjI2%2Bo0YK4qNR5bLuVvc%2BVdJptwX%2F0T3N66JBA2rLuXyicCslNeEWfJCZE49tXrDlybErDIQAqTkzDY7HgGUjVp6cOSOBpm%2F%2B0PYsY5FvfgNAF62hVXYv%2FN99%2FLGjbDVmg3yYk2pIxE1YvavCTGaKlOnKIseg5VAX3bhrmmShSvv%2F8jgGz8FMqw5JrPwXL3h4OwSxKeqnL9oSnRxPpHrVitv3OYsW50AS%2BYFYJWQLIbSFHi%2BJfCCmoUbAsLf0w16P8zgY6kQEHioZLg30viRC3n5NWbsAo%2BWSYW8KF1mQPTAj08YZPxQfmFvlXT7ODxLUZgcKYKnGy9Wz15vQOSMraTs3IIATTeNdQ3Du9sVcNC27OZgQ%2FFE8pd7g0jfCC2G8JOJWhfVk8lREr%2FKNFI23%2BjPaGFuVxBxkmLQ4c5QVK5P2%2Fd8CTzHq0nD61HQY%2BH1NFnkaGH2P3&X-Amz-Signature=5a6d4176a7860de6a73d4c2686d175e932cc866a42c6d2daf24c912ff68ecdba&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

3\. You’ll see a banner at the top of your page while impersonating other users. To stop impersonating, click “Stop” in the banner.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/634ebdf6-3c6d-407f-94a2-ac567d4f99e3/5c20b442-a247-4c2b-9320-89246dc864ae/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3R5KLJTBQ%2F20260415%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260415T061454Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjENT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJGMEQCIGcO5Kl70ZgH4fnf4%2BEzLglKf%2BV9OjUEnPQc0WiWAuuMAiBLdy5%2FNL%2FfFYxhxFwmTwdujfVrLBOU1cGYYydPZtKaeirmBQid%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIMmknVmGpcGG2eQIECKroFFdU5I50saT2j6H1HRYDV4rE64wEmQf2aRYDAHF%2FdF3qNsFfx5Tl8dHbmO2ZmAu1hWoAzZP44pKXrevPyk687ohWqggssdFXVPN7SBSBBLNNLcHfrbm1NwdG1tvzugEKgZ0LkX6IDfBqwbK4rWArmKy8XvJ2aoAvVy3AnJFNeY0ZrFKy9YoR0cBrr8AIv6j3TygRQe737yWpe12n%2FYQFEyuwlpiURogp2JzY25lo5Zra9HiDoxCzB9y3SzU7SdxreB%2F4g4Czd6cJFwB2InD0mWyqGPsqqozOw7QqIBliKIm02SaYa1qN11yawHrdOS3%2FrASfnq6L3ApdrNi%2F3eJ8I%2BL7U2cT3rsiFP78b150U5aCAbmIfVjwVtffYv5TYH89%2Bg8xaNARpvRdiSF%2BOc1cyLml24IKsgmTOLjiWfYlz5z2R%2FBmel%2FrNcBep53Dxf1EFolaq6tUh1euwbhlE%2FRE%2BCBiR%2B3auFK%2F3xsFY3AIjt%2Bhh%2FjUg4hCSFHOeU%2B9PjppGaRTNUDugp63rRUOdrNLAY%2BxC14XvGzowLR%2FXOllIdkYhFjC9PeycQG5cbmlxSUkLZqXbIaHELbfN3qDckiJ2qgcp43%2F4x84Qq%2B877miozc4yeBj5rRYr0vkf0z4VtUI%2BRA7cKjYtqOdgUKxRAGPipvfv2u3nnAZUlCnYSKLjI2%2Bo0YK4qNR5bLuVvc%2BVdJptwX%2F0T3N66JBA2rLuXyicCslNeEWfJCZE49tXrDlybErDIQAqTkzDY7HgGUjVp6cOSOBpm%2F%2B0PYsY5FvfgNAF62hVXYv%2FN99%2FLGjbDVmg3yYk2pIxE1YvavCTGaKlOnKIseg5VAX3bhrmmShSvv%2F8jgGz8FMqw5JrPwXL3h4OwSxKeqnL9oSnRxPpHrVitv3OYsW50AS%2BYFYJWQLIbSFHi%2BJfCCmoUbAsLf0w16P8zgY6kQEHioZLg30viRC3n5NWbsAo%2BWSYW8KF1mQPTAj08YZPxQfmFvlXT7ODxLUZgcKYKnGy9Wz15vQOSMraTs3IIATTeNdQ3Du9sVcNC27OZgQ%2FFE8pd7g0jfCC2G8JOJWhfVk8lREr%2FKNFI23%2BjPaGFuVxBxkmLQ4c5QVK5P2%2Fd8CTzHq0nD61HQY%2BH1NFnkaGH2P3&X-Amz-Signature=cf374ca79649b352548aa91010fe292fa332b29dab03debcf798157a3d4c40c8&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## FAQs

**Who can I impersonate?**

Pave admin users are able to impersonate any other employee within their company. Impersonating candidates who have received a Visual Offer Letter from your company is not supported.


:::info
***\*Note:*** *You are not able to impersonate other users with impersonate capabilities.*

:::

**Who is able to impersonate?**

Impersonation is available for admin roles. To enable impersonation for any non-admin user, contact Pave support [here](https://support.pave.com/hc/en-us/requests/new)!

**Can I act on another’s behalf while impersonating them?**

Yes – while impersonating, you’re able to take actions on the impersonated user’s behalf. Any actions taken will be taken as the impersonated user (if you make changes to an employee in the Compensation Planner while impersonating someone else, those changes will appear to be submitted by the impersonated user, rather than yourself.)

**Am I able to change another user’s permissions or login credentials while impersonating?**

No – you won’t be able to make changes to permissions nor account credentials while impersonating another user.

**How do I know if I’m impersonating someone else?**

While impersonating another user, you’ll see an orange banner at the top of your window stating the user you’re impersonating.

**Can I impersonate another user in one page while having other Pave tabs open?**

No – it’s recommended to keep only one Pave tab open while impersonating. You will be operating as the impersonated user on any other open tabs, as well.

Impersonation as a Pave Admin

Am I able to change another user’s permissions or login credentials while impersonating?

Can a user have more than one role at a time?

Can I impersonate another user in one page while having other Pave tabs open?

How do I know if I’m impersonating someone else?

Can I act on another’s behalf while impersonating them?

Who is able to impersonate?

Who can I impersonate?

How do I impersonate a user?

What is Impersonation?

How can I view Pave as another role?

How do I add multiple users to a role at once?

How can I change the permission settings for a role?

How can I create a new role?

Permissions & Settings FAQs

Auto-manager Assignment

Role Management

Admin Notification Dashboard

Notifications

Multirole Permissions

Standard Pave Permissions

General

Permissions & Settings

Market Data Connections Set up

Market Data Connections Overview

Integrations 101

Integrations

Adding Columns

Team View Overview

Team View Column Configuration

Team View Customizations

Re-ordering Columns

Deleting Columns

Team View Settings

Team View

Comp Planner Configurations Overview

Compensation Planner 101

Getting Started - Compensation Planner

Compensation Planner FAQs

Cycle Specific Permissions

Employee Eligibility

Step 1: Initial Cycle Setup

First-Class Columns

Using Handlebars Formula for Calculated Columns

Columns

Step 2: Column Configuration

OTE Planning Configuration Guide

What is OTE Planning?

Step 3: OTE Planning

Am I able to update or change approval chains during a cycle?

Updating Approval Chains

Compensation Cycle Data Upload

Step 4: Data Management

How can I configure market adjustment recommendations for employees?

How can I configure variable raise recommendations for employees?

Recommendation Logic

What are Recommendations?

Step 5: Recommendation Logic

Budgets

Budget Dashboard

Top Down Budgets: In-app Configurations

Step 6: Budget Confirmation

Planning Windows Setup Guide

Planning Windows Overview

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Step 7: Planner Experience

Smart Flags

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Vesting Drop Flag

Step 8: Controls & Governance

Peers Overview

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Value Rounding in Compensation Planning

In App Reward Letter Editor

Reward Letters

Peers Configuration Guide

Cycle Progress Dashboard Overview

Other Cycle Actions

 Compensation Planner

Logging In

Custom Role Creation Guide

Creating an Account

How to add a colleague to Pave’s Market Data Platform

Market Data Role Management

Why does it matter to get levels and role families right?

SSO Configuration Guide

Account Setup

Contact Us

How much does Pave Market Data access cost?

How does Pave Work?

Intro to Pave

Pave 101

Compensation Philosophy

Total Compensation

Compensation 101

The Stock Option Lifecycle

ISO Tax Implications

The Basics of Stock Options

The Confusing AMT (Alternative Minimum Tax)

ISO Strategies

An Overview of How Stock Options Work

Equity 101

Account Creation Troubleshooting and FAQs

How to Benchmark Executive Compensation

Login Troubleshooting and FAQ

How does company size affect which department, job family and job level I should choose?

Impersonation as a Pave Admin

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Impersonation as a Pave Admin

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