To learn more about our products and answers to frequently asked questions, please explore Pave’s Product Documentation. This is a great starting resource to learn more about our platform and how Pave can meet your needs.

We offer three options for submitting Support tickets with Pave:

1. Support Portal (preferred method for noncritical issues)
2. Live Chat within app.pave.com 
3. Email the Support team directly at support@pave.com

Operating Hours

Tickets (Support Portal and Email) 

You can create a ticket to our Support Team by submitting your request here. 

Live Chat     

All chats outside of operating hours will be followed up via email.            

How to Create a Support Ticket with Pave

Using Pave’s Support Portal

1. Navigate to the Pave’s Support Portal
2. Click on the “Contact Us” button
   
   
   
   
3. You can create a ticket to our Support Team by filling out the request form:
   
   

Using Live Chat within Pave’s App

You can find the "Chat with us" link when you're logged into your Pave account in app.pave.com, or within our Support Portal.

1. Navigate to app.pave.com 
2. Click on the chat bubble in the lower left hand corner of the navigation bar
3. The Pave chat window will appear
4. Initially, our chatbot will suggest article recommendations based on the key words used in your question
5. To talk directly with an agent, click the “Get in touch” option within Chat
6. Our Support agents will respond within the Chat window
7. Depending on how complicated the request is, we may need additional time to investigate. In these cases, we will move the chat request to an email ticket to follow up with more details. 

General Support Resources

• Product Documentation:
  https://support.pave.com/hc/en-us/articles/4689346817559-Intro-to-Pave 
• Pave Support Portal:
  https://support.pave.com/hc/en-us
• Submitting a feature request:
  https://support.pave.com/hc/en-us/requests/new?ticket_form_id=21805446037271